ISCO Specialization 5131.2.1 Head Waiter Or Head Waitress
From Open Risk Manual
Definition
Head Waiter/Head Waitress: Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions.
Essential Skills
- Store Kitchen Supplies
- Schedule Shifts
- Control Of Expenses
- Maintain Relationship With Customers
- Handle Customer Complaints
- Recruit Employees
- Attend To Detail Regarding Food And Beverages
- Execute Opening And Closing Procedures
- Advise Guests On Menus For Special Events
- Monitor Work For Special Events
- Greet Guests
- Process Payments
- Supervise Food Quality
- Assist Vip Guests
- Manage Restaurant Service
- Supervise The Work Of Staff On Different Shifts
- Train Employees
- Quality Assurance Methodologies
- Check Prices On The Menu
- Monitor Customer Service
- Maintain Customer Service
- Apply Foreign Languages In Hospitality
- Assist Clients With Special Needs
- Maximise Sales Revenues
- Manage Stock Rotation
- Coach Employees
- Measure Customer Feedback
- Inspect Table Settings
- Plan Menus
- Manage Health And Safety Standards
- Identify Customer'S Needs
- Brief Staff On Daily Menu
- Ensure Tableware Is Ready For Use
- Check Dining Room Cleanliness
- Monitor Billing Procedures
Optional Skills
- Monitor Stock Level
- Process Reservations
- Educate Customers On Coffee Varieties
- Sparkling Wines
- Ensure Regular Maintenance Of Kitchen Equipment
- Educate Customers On Tea Varieties
- Handle Surveillance Equipment
Alternative Names
- Head Waiter
- Table Service Manager
- Waiter Service Manager
- Chief Waitress
- Head Waitress
- Chief Waiter
- Front Of House Manager
