ISCO Minor Group 422 Client Information Workers

Definition

Client Information Workers: Client information workers provide or obtain information in person, by telephone or electronic means such as email in connection with making travel arrangements, describing the products or services of an organization, registering and greeting guests and visitors, making appointments, connecting telephone calls and collecting information from survey respondents or applicants for services.

Tasks performed usually include: preparing itineraries and making travel and hotel reservations for clients; greeting and receiving clients and visitors; registering accommodation guests; providing information concerning the goods, services or policies of an organization; making appointments; operating a telephone switchboard; interviewing survey respondents and applicants for eligibility.

Occupations in this minor group are classified into the following unit groups:

4221 Travel Consultants and Clerks

4222 Contact Centre Information Clerks

4223 Telephone Switchboard Operators

4224 Hotel Receptionists

4225 Inquiry Clerks

4226 Receptionists (general)

4227 Survey and Market Research Interviewers

4229 Client Information Workers Not Elsewhere Classified

Unit Groups

Unit Group	Title
C4227	ISCO Unit Group 4227 Survey And Market Research Interviewers
C4226	ISCO Unit Group 4226 Receptionists General
C4225	ISCO Unit Group 4225 Enquiry Clerks
C4223	ISCO Unit Group 4223 Telephone Switchboard Operators
C4221	ISCO Unit Group 4221 Travel Consultants And Clerks
C4229	ISCO Unit Group 4229 Client Information Workers Not Elsewhere Classified
C4222	ISCO Unit Group 4222 Contact Centre Information Clerks
C4224	ISCO Unit Group 4224 Hotel Receptionists

Higher Level

• ISCO SubMajor Group 42 Customer Services Clerks