ISCO Unit Group 4223 Telephone Switchboard Operators
From Open Risk Manual
Definition
Telephone Switchboard Operators: Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries, service problem reports, and record and relay messages to staff or clients.
Tasks include -
(a) operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls;
(b) making connections for outgoing calls;
(c) dealing with telephone inquiries and recording messages;
(d) forwarding messages to staff or clients;
(e) investigating operating system problems and informing repair services.
Examples of the occupations classified here:
- Answering service operator
- Telephone switchboard operator
Occupations
| Occupation | Title |
|---|---|
| C4223.1 | ISCO Occupation Group 4223.1 Telephone Switchboard Operator |
