Definition
Incident. An event which is not part of standard business operations which may impact or interrupt services and, in some cases, may lead to Disaster. A situation that might be, or could lead to, a disruption, loss, emergency or crisis.
A legal action or complaint registered with an undertaking or competent authorities through a formal process, or an instance of non-compliance identified by the undertaking through established procedures. Established procedures to identify instances of non-compliance can include management system audits, formal monitoring programs, or grievance mechanisms.
