ISCO Occupation Group 2433.1 After Sales Service Technician
From Open Risk Manual
Definition
After-Sales Service Technician: After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Essential Skills
- Contact Customers
- Characteristics Of Products
- Implement Sales Strategies
- Provide Customer Follow-Up Services
- Characteristics Of Services
- Product Comprehension
- Create Solutions To Problems
- Customer Relationship Management
- Execute After Sales Activities
- Communicate With Customers
- Guarantee Customer Satisfaction
- Implement Customer Follow-Up
- Maintenance And Repair
- Ensure Compliance With Legal Requirements
- Customer Service
- Advise On Merchandise Features
Optional Skills
- Electronic And Telecommunication Equipment
- Prioritise Tasks
- Maintain Relationship With Customers
- Sales Activities
- Provide Information
- Consumer Protection
- Apply Technical Communication Skills
- Keep Records Of Customer Interaction
- Listen Actively
- Monitor After Sales Records
- Address Problems Critically
- Sales Strategies
Alternative Names
- After-Sales Repair Technician
- Help-Desk Technician
- After-Sales Team Member
- After-Sales Rectification Technician
- After-Sales Maintenance Technician
- Field Technician
- Workshop Technician
- After-Sales Support Technician
- After-Sales Installation Technician
- Sales Support Technician
- Field Support Technician
- Customer Service Technician
