ISCO Occupation Group 1349.21 Service Manager

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Definition

Service Manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

Essential Skills

Identify Customer'S Needs
Supervise The Management Of An Establishment
Customer Service
Customer Relationship Management
Plan Health And Safety Procedures
Develop Business Plans
Follow Company Standards
Communication Principles
Supervise Work
Manage Staff
Create Solutions To Problems
Product Comprehension
Corporate Social Responsibility

Optional Skills

Perform Business Analysis
Sell Services
Social Media Marketing Techniques
Plan Spa Services
Order Supplies
Stimulate Creative Processes
Get Involved In The Day-To-Day Operation Of The Company
Maintain Relationship With Suppliers
Recruit Members
Interview People
Manage Contracts
Public Relations
Automotive Engineering
Fix Meetings
Bookkeeping Regulations
Maximise Sales Revenues
Organisational Policies
Information Confidentiality
Analyse Customer Service Surveys
Photography
Sell Cosmetics
Deal With Pressure From Unexpected Circumstances
Types Of Spa
Use Different Communication Channels
Manage A Team
Subsidiary Operations
Oversee Spa Maintenance
Accounting
Respond To Customers' Inquiries
Financial Management
Sell Products
Keep Stock Records
Greet Guests
Liaise With Local Authorities
Disseminate Internal Communications
Evaluate Employees
Write Work-Related Reports
Meet Picking Standards
Supervise Sales Activities
Strive For Company Growth
Issue Sales Invoices
Report On Overall Management Of A Business
Manage Customer Service
Collect Customer Data
Think Analytically
Manage Recreational Facility
Engine Components
Maintain Professional Administration
Perform Customer Management
Handle Complaints
Develop Working Procedures
Schedule Recreation Facilities
Call Quality Assurance Management
Manage Accounts
Business Analysis
Perform Risk Analysis
Manage Logistics
Schedule Shifts
Manage Payroll
Graphic Design
Advertising Techniques
Carry Out Inventory Planning
Study Sales Levels Of Products
Manage Operational Budgets
Implement Marketing Strategies
Read Care Labels
Develop Professional Network
Delegate Activities
Interpret Automatic Call Distribution Data
Teach Marketing Principles
Accounting Techniques
Manage Payroll Reports
Present Reports
Visit Manufacturers
Advise Customers
Monitor Stock Level
Assess Employees' Capability Levels
Promote Organisational Communication
Discharge Employees
Use Solvents
Company Policies
Administer Appointments
Counselling Methods
Sales Activities
Analyse Business Processes
Coordinate Membership Work
Analyse Membership
Coordinate Events
Check In Guests
Lead A Team
E-Commerce Systems
Sell Tickets
Handle Customer Complaints
Contact Customers
Perform Customers’ Needs Analysis
Plan Marketing Campaign
Manage Emergency Evacuation Plans
Persuade Clients With Alternatives
Create A Work Atmosphere Of Continuous Improvement
Oversee Quality Control
Promote Cultural Venue Events
Measure Customer Feedback
Carry Out Repair Of Motorcycles
Make Strategic Business Decisions
Manage Workflow Processes
Recommend Cosmetics To Customers
Manage A Small-To-Medium Business
Liaise With Managers
Manage Budgets
Sales Strategies
Make Independent Operating Decisions
Manage Supplies
Coordinate Operational Activities
Ensure Compliance With Company Regulations
Deliver A Sales Pitch
Manage Ict Project
Manage Key Performance Indicators Of Call Centres
Communicate With Customers
Manage Inventory
Complete Membership Administration
Plan Employees Work In Vehicle Maintenance
Write Leaflets
Manage Profitability
Guarantee Customer Satisfaction
Communicate With Customer Service Department
Business Management Principles
Automotive Diagnostic Equipment
Telemarketing
Produce Sales Reports
Assess The Feasibility Of Implementing Developments
Establish Communication With Foreign Cultures
Manage Cleaning Activities
Develop Recreation Programmes
Analyse Business Requirements
Quality Standards
Recruit Employees
Cleaning Industry Health And Safety Measures
Set Organisational Policies
Train Employees
Cosmetics
Plan Medium To Long Term Objectives
Maintain Relationship With Customers
Adjust Production Schedule
Develop Organisational Policies
Evaluate Performance Of Organisational Collaborators
Analyse Staff Capacity
Provide Membership Service
Analyse Goal Progress
Collaborate In The Development Of Marketing Strategies
Identify New Business Opportunities
Provide Operational Efficiency Training To Employees
Types Of Vehicle Engines
Maintain Customer Service
Quote Prices
Advise Customers On Usage Of Cosmetics
Perform Market Research
Recreation Activities
Set Hygiene Standards
Manage Work
Analyse Call Centre Activities
Use Communication Techniques
Coordinate Advertising Campaigns
Data Protection
Advise On Public Relations
Call Routing
Manage Membership Database
Offer Free Samples Of Cosmetics
Establish Daily Priorities
Oversee Guest Laundry Service
Manage Membership
Manage Schedule Of Tasks
Keep Records Of Customer Interaction
Diagnose Problems With Vehicles
Monitor Customer Service
Salon Management
Teach Customer Service Techniques
Provide Information
Collect Items For Laundry Service
Spa Products
Monitor Daily Work
Call-Centre Technologies
Develop Membership Strategies
Achieve Sales Targets
Inspect Dry Cleaning Materials
Develop Revenue Generation Strategies
Employment Law
Office Software
Create A Financial Plan
Carry Out Repair Of Vehicles
Supervise Daily Information Operations
Represent The Organisation
Develop Online Sales Business Plan
Implement Sales Strategies
Monitor Equipment
Inform Customers Of Activity Changes
Car Controls
Show Responsibility
Manage Health And Safety Standards
Promote Recreation Activities
Provide Cost Benefit Analysis Reports
Analyse Consumer Buying Trends
Build Business Relationships
Ensure Equipment Maintenance

Alternative Names

Field Service Manager
Service Coordinator
Client Services Representative
Service Operations Manager
Service Director
Regional Service Manager
Customer Service Manager
Support Services Manager
Client Services Coordinator
Corporate Service Coordinator
Client Services Manager

Specializations

Specialization	Title
C1349.21.1	ISCO Specialization 1349.21.1 Legal Service Manager

Higher Level

ISCO Unit Group 1349 Professional Services Managers Not Elsewhere Classified