Difference between revisions of "Complaints"

Latest revision as of 16:35, 1 April 2022

Complaints. In the context of the Financial Competence Framework, Complaints is a topic in the Financial Landscape subject matter domain.^[1]

Mastering the role of Complaints in financial literacy context requires the following competences:

Code	Competency Description	Competency Type
415	Aware of the existence of redress mechanisms and how to access them if necessary	Knowledge
416	Aware of the existence of out-of-court dispute resolution mechanisms, including online alternative dispute resolution tools, and of how to select the most appropriate one	Knowledge
417	Knows the relevant body in their jurisdiction where a complaint about products and services, including those sold online, can be deposited	Knowledge
418	Makes a complaint to the relevant department of a financial provider and, in a second step, to the relevant external body when necessary	Skill
419	Confident to make a judgment on the quality of service and protection provided by a financial service provider	Attitude
420	Is prepared to seek redress if things go wrong	Attitude

↑ European Union/OECD (2022), Financial competence framework for adults in the European Union

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 == Definition ==
-'''Complaints'''. In the context of the [[Financial Competence Framework]], ''Complaints'' is a topic in the [[:Category:Financial Landscape | Financial Landscape]] subject matter domain.<ref>“European Union/OECD (2022), Financial competence framework for adults in the European Union</ref>
+'''Complaints'''. In the context of the [[Financial Competence Framework]], ''Complaints'' is a topic in the [[:Category:Financial Landscape | Financial Landscape]] subject matter domain.<ref>European Union/OECD (2022), Financial competence framework for adults in the European Union</ref>
 == Competences ==