ISCO Occupation Group 5244.1 Call Centre Agent
From Open Risk Manual
Definition
Call Centre Agent: Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
Essential Skills
- Speak Different Languages
- Create Solutions To Problems
- Use Customer Relationship Management Software
- Listen Actively
- Keep Task Records
- Have Computer Literacy
- Perform Multiple Tasks At The Same Time
- Handle Tasks Independently
- Guarantee Customer Satisfaction
- Credit Card Payments
- Present Reports
- Tolerate Stress
- Communicate By Telephone
- Adapt To Changing Situations
- Process Data
- Show Confidence
- Characteristics Of Products
- Characteristics Of Services
Optional Skills
- Provide Ict Support
- Answer Incoming Calls
- Provide Customer Follow-Up Services
- Think Proactively
- E-Commerce Systems
- Perform Data Analysis
- Educate On Data Confidentiality
- Apply Operations For An Itil-Based Environment
- Handle Helpdesk Problems
- Teamwork Principles
- Prioritise Requests
- E-Procurement
- Communication Principles
- Perform Escalation Procedure
Alternative Names
- Telemarketing Agent
- Call Centre Operator
- Outbound Call Center Agent
- Outbound Telemarketer
- Telephone Sales Agent
- Inbound Telemarketer
- Telephone Sales Generator
- Call Centre Service Agent
- Inbound Sales Agent
- Telephone Sales Representative
- Telephone Solicitor
- Call Centre Rep
- Call Centre Operative
- Telemarketing Operator
- Telephone Service Attendant
- Inbound Call Center Agent
- Call Centre Representative
- Call Centre Taker
- Outbound Sales Agent
- Telephone Operator
- Call Center Representative
- Telemarketer
- Inbound Call Centre Agent
- Outbound Call Centre Agent
