ISCO Occupation Group 4229.1 Hotel Concierge
From Open Risk Manual
Definition
Hotel Concierge: Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Essential Skills
- Identify Customer'S Needs
- Maintain Customer Service
- Maintain Relationship With Customers
- Greet Guests
- Provide Tourism Related Information
- Comply With Food Safety And Hygiene
- Handle Customer Complaints
- Assist Clients With Special Needs
Optional Skills
- Assess Cleanliness Of Areas
- Implement Marketing Strategies
- Distribute Local Information Materials
- Take Room Service Orders
- Ensure The Privacy Of Guests
- Implement Sales Strategies
- Deliver Correspondence
- Detect Drug Abuse
- Handle Personal Identifiable Information
- Maintain Incident Reporting Records
- Process Reservations
- Handover The Service Area
Alternative Names
- Guest Assistance Manager
- Guest Services Manager
- Guest Concierge
- Hotel Concierge
- Concierge
