ISCO Occupation Group 4225.1 Customer Service Representative
From Open Risk Manual
Definition
Customer Service Representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Essential Skills
- Process Customer Orders
- Determine Charges For Customer Services
- Perform Escalation Procedure
- Have Computer Literacy
- Keep Records Of Customer Interaction
- Ensure Customer Focus
- Guarantee Customer Satisfaction
- Control Of Expenses
- Apply Conflict Management
- Customer Service
- Communicate With Customers
- Listen Actively
- Implement Customer Follow-Up
- Process Refunds
- Process Order Forms With Customer'S Information
- Process Data
- Prioritise Tasks
- Apply Knowledge Of Human Behaviour
- Provide Information
- Perform Multiple Tasks At The Same Time
- Analyse Problems For Opportunities
- Provide Customer Follow-Up Services
Optional Skills
- E-Commerce Systems
- Use Customer Relationship Management Software
- Show Diplomacy
- Consumer Protection
- Facilitate Official Agreement
- Measure Customer Feedback
- Sales Activities
- Carry Out Active Selling
- Speak Different Languages
- Contact Customers
- Data Mining Methods
- Perform Data Analysis
- Upsell Products
Alternative Names
- Customer Complaints Handler
- Customer Feedback Representative
- Customer Experience Manager
- Assistant Customer Service Representative
- Graduate Customer Service Representative
- Information Office Worker
- Senior Customer Service Representative
- Customer Service Officer
- Information Agent
- Customer Service Person
- Trainee Customer Service Representative
- Complaint Representative
- Customer Relationship Officer
- Service Desk Operator
- Customer Relations Officer
- Information Clerk
