ISCO Occupation Group 4224.1 Hospitality Establishment Receptionist
From Open Risk Manual
Contents
Definition
Hospitality Establishment Receptionist: Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
Essential Skills
- Provide Tourism Related Information
- Deal With Departures In Accommodation
- Implement Marketing Strategies
- Process Booking
- Identify Customer'S Needs
- Handle Financial Transactions
- Explain Features In Accommodation Venue
- Maintain Relationship With Customers
- Maintain Customer Records
- Comply With Food Safety And Hygiene
- Implement Sales Strategies
- Deal With Arrivals In Accommodation
- Greet Guests
- Handover The Service Area
- Maintain Customer Service
- Assist Clients With Special Needs
- Handle Customer Complaints
Optional Skills
- Take Room Service Orders
- Assess Cleanliness Of Areas
- Tend To Clients' Personal Items
- Process Reservations
- Ensure The Privacy Of Guests
- Train Reception Staff
- Maintain Incident Reporting Records
- Carry Out End Of Day Accounts
- Distribute Local Information Materials
- Detect Drug Abuse
Alternative Names
- Hotel Receptionist
- Reception Worker
- Reception Assistant
- Reception Area Clerk
- Reservations Clerk
Specializations
| Specialization | Title |
|---|---|
| C4224.1.1 | ISCO Specialization 4224.1.1 Camping Ground Operative |
