ISCO Occupation Group 4222.1 Customer Contact Centre Information Clerk
From Open Risk Manual
Definition
Customer Contact Centre Information Clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.
Essential Skills
- Customer Service
- Guarantee Customer Satisfaction
- Answer Incoming Calls
- Characteristics Of Services
- Customer Insight
- Characteristics Of Products
- Communicate With Customers
- Establish Customer Rapport
- Keep Records Of Customer Interaction
- Communicate By Telephone
- Collect Customer Data
- Perform Customer Management
- Provide Customer Follow-Up
Optional Skills
- Improve Customer Interaction
- Analyse Call Performance Trends
- Customer Relationship Management
- Follow Up Orders For Customers
- Measure Customer Feedback
- Contact Customers
- Discern Written Communication
- Call-Centre Technologies
- Assist Customers
- Draft Corporate Emails
- Handle Helpdesk Problems
- Provide Customers With Order Information
- Provide Customers With Price Information
- Notify Customers On Special Offers
- Carry Out Active Selling
- Prepare Correspondence For Customers
Alternative Names
- Customer Representative
- Customer Contact Clerk
- Customer Helpdesk Clerk
- Client Services Clerk
- Customer Support Officer
- Customer Service Clerk
- Customer Information Center Assistant
- Customer Relations Representative
Specializations
| Specialization | Title |
|---|---|
| C4222.1.1 | ISCO Specialization 4222.1.1 Live Chat Operator |
