ISCO Occupation Group 4221.4 Tour Operator Representative
From Open Risk Manual
Definition
Tour Operator Representative: Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.
Essential Skills
- Handle Personal Identifiable Information
- Provide Customised Products
- Geographical Areas Relevant To Tourism
- Provide Performance Feedback
- Create Solutions To Problems
- Measure Customer Feedback
- Work In A Hospitality Team
- Maintain Customer Service
- Maintain Working Relationships
- Process Booking
- Apply Foreign Languages In Tourism
- Assist Clients With Special Needs
- Upsell Products
- Handle Customer Complaints
- Manage Health And Safety Standards
- Collect Tourist Information
- Make Logistical Arrangements
- Devise Special Promotions
- Communicate With Customers
Optional Skills
- Negotiate Supplier Arrangements
- Negotiate Service With Providers
- Implement Sales Strategies
- Prepare Travel Packages
- Implement Marketing Strategies
- Maintain Customer Records
- Manage The Customer Experience
Alternative Names
- Holiday Representative
- Tour Rep
- Holiday Rep
- Tour Representative
