ISCO Occupation Group 4110.1 Office Clerk

Definition

Office Clerk: Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks.

Essential Skills

Use Office Systems
Disseminate Messages To People
Organise Business Documents
Communicate By Telephone
Route Correspondence To Business Departments
Align Content With Form
Organise Facilities For Office Personnel
Apply Grammar And Spelling Rules
Deliver Correspondence
Facilitate Access To Information
Disseminate Internal Communications
Process Commissioned Instructions
Handle Delivered Packages
Company Policies
Use Different Communication Channels
Maintain Correspondence Records
Process Data
Communicate With Customers
File Documents
Handle Mail
Perform Office Routine Activities
Fill Out Forms
Prepare Correspondence For Customers
Information Confidentiality

Optional Skills

Transcription Methods
Draft Corporate Emails
Perform Cleaning Duties
Issue Sales Invoices
Carry Out Internet Research
Communicate With Customer Service Department
Ensure Proper Document Management
Manage Digital Archives
Digitise Documents
Use Software For Data Preservation
Maintain Inventory Of Office Supplies
Keep Records Of Customer Interaction
Serve Beverages
Respect Data Protection Principles
Use Free Typing Techniques
Use Microsoft Office
Translate Keywords Into Full Texts
Maintain Internal Communication Systems
Process Customer Orders
Monitor Staff Absences
Accounting Techniques

Alternative Names

Clerical Assistant
Correspondence Clerk

Specializations

Specialization	Title
C4110.1.1	ISCO Specialization 4110.1.1 Engineering Assistant
C4110.1.2	ISCO Specialization 4110.1.2 Membership Administrator

Higher Level

ISCO Unit Group 4110 General Office Clerks