ISCO Occupation Group 3341.1 Call Centre Analyst
From Open Risk Manual
Definition
Call Centre Analyst: Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.
Essential Skills
- Analyse Call Performance Trends
- Carry Out Statistical Forecasts
- Apply Statistical Analysis Techniques
- Gather Data
- Apply Numeracy Skills
- Call-Centre Technologies
- Have Computer Literacy
- Analyse Call Centre Activities
- Comply With Legal Regulations
- Complete Evaluation Forms Of Calls
- Run Simulations
- Write Work-Related Reports
- Report Call Errors
- Create Solutions To Problems
- Call Routing
- Provide Objective Assessments Of Calls
- Train Staff On Call Quality Assurance
- Inspect Data
- Call Quality Assurance Management
- Perform Data Analysis
Optional Skills
- Information Confidentiality
- Apply Information Security Policies
- Speak Different Languages
- Ensure Compliance With Company Regulations
- Report Accounts Of The Professional Activity
- Deliver Visual Presentation Of Data
- Teamwork Principles
Alternative Names
- Crm Data Analyst
- Trainee Call Centre Analyst
- Assistant Call Centre Analyst
- Sales Data Analyst
- Assistant Data Analyst
- Marketing Data Analyst
- Call Center Agent
- Trainee Data Analyst
- Call Centre Operations Analyst
- Graduate Call Centre Analyst
- Senior Data Analyst
- Service Desk Analyst
- Customer Data Analyst
- Call Centre Reporting Analyst
- Contact Centre Analyst
- It Data Analyst
- Senior Call Centre Analyst
- Graduate Data Analyst
