ISCO Occupation Group 2619.9 Ombudsman
From Open Risk Manual
Definition
Ombudsman: Ombudsmen resolve disputes between two parties where there is a power imbalance, as an impartial mediator. They interview the parties involved and investigate the case in order to come to a resolution beneficial to both parties. They advise on conflict resolution and offer support to clients. The claims are mostly against public institutions and authorities.
Essential Skills
- Apply Knowledge Of Human Behaviour
- Show Empathy
- Respond To Enquiries
- Manage Contract Disputes
- Handle Conflicts
- Employment Law
- Create Solutions To Problems
- Observe Confidentiality
- Apply Conflict Management
- Facilitate Official Agreement
- Show Intercultural Awareness
- Show Impartiality
Optional Skills
- Communicate Health And Safety Measures
- Identify Policy Breach
- Protect Employee Rights
- Interview People
- Comply With Legal Regulations
- Health, Safety And Hygiene Legislation
- Educate Employees On Occupational Hazards
- Scientific Research Methodology
- Moderate In Negotiations
- Promote Social Awareness
- Advise On Conflict Management
- Advise On Risk Management
- Address Problems Critically
Alternative Names
- Children'S Ombudsman
- Information Commissioner
- Ombudswoman
