ISCO Occupation Group 1330.5 Ict Operations Manager
From Open Risk Manual
Contents
Definition
ICT Operations Manager: ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Essential Skills
- Perform Project Management
- Use ICT Ticketing System
- Manage Staff
- Track Key Performance Indicators
- Improve Business Processes
- Define Technology Strategy
- Innovation Processes
- Manage Budgets
- Design Process
- Attend To ICT Systems Quality
- Train Employees
- Use Different Communication Channels
- Manage Changes In ICT System
- Develop ICT Workflow
- Maintain Relationship With Suppliers
- Oversee Quality Control
Optional Skills
- Coordinate Technological Activities
- Recruit Employees
- Develop Information Standards
- Hardware Components
- Manage Contracts
- Hardware Components Suppliers
- Software Components Suppliers
- Software Components Libraries
- Implement Ict Risk Management
- Comply With Legal Regulations
- ICT Process Quality Models
- Engineering Processes
- Provide Cost Benefit Analysis Reports
- Contract Law
- Insourcing Strategy
- Apply Organisational Techniques
- Crowdsourcing Strategy
- Outsourcing Strategy
- Apply Procurement
- Systems Development Life-Cycle
Alternative Names
- ICT Data Processing Manager
- Data Processing Manager
- ICT Operations Managers
- IT Data Processing Manager
- IT Process Manager
- IT Operations Manager
- Systems And Networks Manager
- ICT Acquisitions Manager
Specializations
| Specialization | Title |
|---|---|
| C1330.5.1 | ISCO Specialization 1330.5.1 Software Manager |
