From Open Risk Manual


Channel is a medium through which an Agent provides, uses or interacts in another way with a Public Service. Typical examples include online services, phone, walk-in centres etc.

Software solutions and electronic devices for communication and exchange of information between buyers and economic operators. Lots may use ad-hoc electronic means of communication that are not generally available such as specific solutions for secure and dedicated communication or non-standard eCatalogues.


  • Directive recitals 53 to 56.