Business Continuity Roles and Responsibilities

From Open Risk Manual


Business Continuity Roles and Responsibilities is the policy that establishes authority during events that can be classified as a Business Disruption


Confusion can be a major obstacle to an effective response to an Major Operational Disruption. Accordingly, roles, responsibilities and authority to act, as well as succession plans, should be clearly articulated in an organisation’s Business Continuity Management policies.

During a crisis management may need to re-align priorities and resources during a disruption in order to expedite recovery and respond decisively. It is important that a locus of responsibility for managing business continuity during a disruption is established, such as a Crisis Management Team with appropriate senior management membership. In addition, senior management should be involved in communicating the organisation’s response, commensurate with the severity of the disruption.

Indicative Structures

Outline of roles, depending on the size and nature of the organization[1]

Overall Management

Emergency Roles

Structures typical to help manage events classified as emergencies (local incidents involving physical threats)

Incident Management Roles

Crisis Management Roles

Testing of Plans

Recovery Roles


  1. Business Continuity Planning and Crisis Management, FRBNY, 2015