Incident
From Open Risk Manual
Definition
Incident. An event which is not part of standard business operations which may impact or interrupt services and, in some cases, may lead to Disaster. A situation that might be, or could lead to, a disruption, loss, emergency or crisis.
A legal action or complaint registered with an undertaking or competent authorities through a formal process, or an instance of non-compliance identified by the undertaking through established procedures. Established procedures to identify instances of non-compliance can include management system audits, formal monitoring programs, or grievance mechanisms.
