ISCO Specialization 4223.1.1 Emergency Medical Dispatcher
From Open Risk Manual
Definition
Emergency Medical Dispatcher: Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.
Essential Skills
- Dispatch Ambulance
- Operate An Emergency Communication System
- Personnel Planning In Emergency Response
- Comply With Legislation Related To Health Care
- Comply With Quality Standards Related To Healthcare Practice
- Medical Dispatch
- Log Emergency Call Information Electronically
- Work In Multidisciplinary Teams Related To Emergency Care
- Local Geography
- Adhere To Organisational Guidelines
- Prioritise Emergencies
- Support Distressed Emergency Callers
- Provide Advice To Emergency Callers
- Manage Dispatch Software Systems
- Answer Emergency Calls
- Listen Actively
- Tolerate Stress
- Communicate Verbal Instructions
Optional Skills
- Coordinate With Other Emergency Services
- Health Care Legislation
- Medical Terminology
- Communicate In Foreign Languages With Health Service Providers
- Professional Documentation In Health Care
- Show Intercultural Awareness
- Health Care System
- Observe Confidentiality
- Customer Service
Alternative Names
- Dispatcher Of Emergency Medical Services
- Dispatcher Of Emergency Medical Vehicles
- Medical Dispatcher
- Emergency Call Operator
- Emergency Call Handler
- Emergency Medical Services Dispatcher
- Ambulance Services Dispatcher
- Control Room Worker
- Emd
- Call Handler
