ISCO Occupation Group 4323.17 Taxi Controller
From Open Risk Manual
Definition
Taxi Controller: Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
Essential Skills
- Assign Taxi Fares
- Follow Up Complaint Reports
- Log Times Of Taxis
- Relay Messages Through Radio And Telephone Systems
- Control Taxi Schedules
- Operate Radio Dispatch Systems For Taxis
- Listen Actively
- Match Vehicles With Routes
- Communicate By Telephone
- Monitor Drivers
- Handle Customer Complaints
- Use Codes To Communicate With Taxi Drivers
- Consider Economic Criteria In Decision Making
- Read Maps
- Passenger Transport Regulations
- Communicate Verbal Instructions
- Use Different Communication Channels
- Road Traffic Laws
Optional Skills
- Drive In Urban Areas
- Provide High-End Driving Services
- Have Computer Literacy
- Perform Services In A Flexible Manner
Alternative Names
- Taxi Dispatcher
- Private Hire Controller
- Minicab Controller
- Minicab Dispatcher
- Private Hire Dispatcher
