ISCO Occupation Group 4223.1 Telephone Switchboard Operator
From Open Risk Manual
Definition
Telephone Switchboard Operator: Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
Essential Skills
- Use Computer Telephony Integration
- Communicate By Telephone
- Maintain Telephony System
- Electronic Communication
- Use Communication Devices
- Answer Incoming Calls
- Redirect Callers
Optional Skills
- Monitor Communication Channels' Performance
- Respond To Customers' Inquiries
- Ict Communications Protocols
- Install Electronic Communication Equipment
- Greet Guests
- Concepts Of Telecommunications
- Handle Helpdesk Problems
Alternative Names
- Telephone Answering Service Operator
- Receptionist
- Switchboard Operator
- Alarm Centre Dispatcher
- Communication Centre Operator
- Telephone Operator
- Receptionist Telephone Operator
- Switchboard Receptionist
Specializations
| Specialization | Title |
|---|---|
| C4223.1.1 | ISCO Specialization 4223.1.1 Emergency Medical Dispatcher |
