ISCO Occupation Group 4221.2 Ticket Sales Agent
From Open Risk Manual
Contents
Definition
Ticket Sales Agent: Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.
Essential Skills
- Inform Customers Of Activity Changes
- Sell Tickets
- Have Computer Literacy
- Maintain Customer Service
- Quote Prices
- Cancellation Policies Of Service Providers
- Use Global Distribution System
- Process Payments
- Process Booking
- Provide Tourism Related Information
- Handle Personal Identifiable Information
- Respond To Customers' Inquiries
- Assist Clients With Special Needs
- Communicate With Customers
- Upsell Products
- Keep Up To Date On Local Events
Optional Skills
- Apply Foreign Languages In Tourism
- Speak Different Languages
- Maintain Customer Records
- Assist Customers With Self-Service Ticketing Machines
- Comply With Food Safety And Hygiene
Alternative Names
- Ticket Reservation Agent
- Ticket Agent
- Ticket Booking Agent
Specializations
| Specialization | Title |
|---|---|
| C4221.2.1 | ISCO Specialization 4221.2.1 Railway Sales Agent |
