Business Continuity Communication

From Open Risk Manual

Definition

Business Continuity Communication is the ex-ante establishment of communication lines internally within an organization and externally with stakeholders and third parties to ensure frequent and effective exchange of information. It is a critical component of Business Continuity Management

Approaches

Some focus elements in planning for emergency communications[1]

  • Review crisis communications protocols and logistics prior to a contingency event, such as drafting holding statements, etc.
  • Ensure a variety of alternate communications options are available that could be used during a contingency event.
  • Ensure contact information for Bank staff, customers and other constituents is accurate and updated.
  • Anticipate customer information needs.
  • During an event, ensure consistent and frequent communications

Techniques

Tools

  • Broadcasts over building speakers
  • Emergency phones not tied to the Bank’s internal network
  • Email
  • Voicemail
  • Call Tree
  • Automated notification system
  • Smartphones
  • Texts and pin to pin messages
  • Mobile internet connectivity devices (aircards)
  • Satellite Phones
  • Remote network connectivity
  • Internet/Intranet access to information
  • Emergency toll-free number
  • Priority Calling
  • Back-up chargers/power sources

See Also

References

  1. Business Continuity Planning and Crisis Management, FRBNY, 2015

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