US Microsoft Corporation Aug 2013 Technical Error (Q12785)
From Open Risk Data
A data breach risk event
| Language | Label | Description | Also known as |
|---|---|---|---|
| English |
US Microsoft Corporation Aug 2013 Technical Error
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A data breach risk event
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Statements
FCA43278-6D87-4ABF-A918-3FA416F7551C
August 2013
0 references
Outlook.com had a 2+ day outage which has resulted in some users not being able to get access their e-mail for the better part of this past week. This incident was a result of a failure in a caching service that interfaces with devices using Exchange ActiveSync, including most smart phones. The failure caused these devices to receive an error and continuously try to connect to our service. This resulted in a flood of traffic that our services did not handle properly, with the effect that some customers were unable to access their Outlook.com email and unable to share their SkyDrive files via email. In order to stabilize the overall email service, we temporarily blocked access via Exchange ActiveSync. This allowed us to restore access to Outlook.com via the web and restore the sharing feat (English)
