View source for ISCO Occupation Group 5111.1 Cabin Crew Manager

== Definition ==
'''Cabin Crew Manager''': Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.

== Essential Skills ==

* Deliver Outstanding Service
* Maintain Relationship With Customers
* Conduct Full-Scale Emergency Plan Exercises
* Carry Out Pre-Flight Duties
* Inspect Cabin Service Equipment
* Provide First Aid
* Handle Veterinary Emergencies
* Deal With Challenging Work Conditions
* Process Customer Orders
* Follow Verbal Instructions
* Common Aviation Safety Regulations
* Air Transport Law
* Provide Food And Beverages
* Airport Planning
* Prepare Flight Reports
* Handle Stressful Situations
* Give Instructions To Staff
* Analyse Work-Related Written Reports
* Sell Souvenirs
* Manage The Customer Experience
* Perform Routine Flight Operations Checks
* Execute Flight Plans
* Communicate Verbal Instructions
* Upsell Products


== Optional Skills ==

* Show Confidence
* Act Reliably
* Be Friendly To Passengers
* Have Computer Literacy
* Provide Information To Passengers
* Use Different Communication Channels
* Apply Transportation Management Concepts
* Geostationary Satellites


== Alternative Names ==

* Chief Purser
* Customer Service Director
* Cabin Service Director
* Manager Of Cabin Crew
* Head Of Cabin Crew
* Flight Service Manager
* Cabin Crew Head
* Cabin Service Manager
* Inflight Service Manager


== Higher Level ==
* [[ISCO Unit Group 5111 Travel Attendants And Travel Stewards]]

[[Category:ISCO Unit Group 5111]]