ISCO Occupation Group 5111.1 Cabin Crew Manager
From Open Risk Manual
Definition
Cabin Crew Manager: Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.
Essential Skills
- Deliver Outstanding Service
- Maintain Relationship With Customers
- Conduct Full-Scale Emergency Plan Exercises
- Carry Out Pre-Flight Duties
- Inspect Cabin Service Equipment
- Provide First Aid
- Handle Veterinary Emergencies
- Deal With Challenging Work Conditions
- Process Customer Orders
- Follow Verbal Instructions
- Common Aviation Safety Regulations
- Air Transport Law
- Provide Food And Beverages
- Airport Planning
- Prepare Flight Reports
- Handle Stressful Situations
- Give Instructions To Staff
- Analyse Work-Related Written Reports
- Sell Souvenirs
- Manage The Customer Experience
- Perform Routine Flight Operations Checks
- Execute Flight Plans
- Communicate Verbal Instructions
- Upsell Products
Optional Skills
- Show Confidence
- Act Reliably
- Be Friendly To Passengers
- Have Computer Literacy
- Provide Information To Passengers
- Use Different Communication Channels
- Apply Transportation Management Concepts
- Geostationary Satellites
Alternative Names
- Chief Purser
- Customer Service Director
- Cabin Service Director
- Manager Of Cabin Crew
- Head Of Cabin Crew
- Flight Service Manager
- Cabin Crew Head
- Cabin Service Manager
- Inflight Service Manager
