ISCO Unit Group 4225 Enquiry Clerks
Definition
Enquiry Clerks: Inquiry clerks respond to personal, written and electronic mail as well as telephone inquiries and complaints about the organization’s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
Tasks include -
(a) answering inquiries about goods, services and policy and providing information about their availability, location, price and related issues;
(b) responding to inquiries about problems and providing advice, information and assistance;
(c) recording information about inquiries and complaints;
(d) referring complex inquiries to team leaders or expert advisers;
(e) issuing relevant forms, information kits and brochures to interested parties.
Examples of the occupations classified here:
- Counter inquiries clerk
- Information clerk
Occupations
| Occupation | Title |
|---|---|
| C4225.1 | ISCO Occupation Group 4225.1 Customer Service Representative |
