ISCO Specialization 4221.2.1 Railway Sales Agent
From Open Risk Manual
Definition
Railway Sales Agent: Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
Essential Skills
- Use Positive Language
- Use Different Communication Channels
- Have A High Level Of Safety Awareness
- Be Attentive
- Sell Train Tickets
- Product Range Of Railway Companies
- Handle Petty Cash
- Communicate With Customer Service Department
- Manage Difficult Clients
- Update Message Displays
- Communicate With Customers
- React Calmly In Stressful Situations
- Make Numerical Calculations
- Process Order Forms With Customer'S Information
- Adapt Communication Style According To Recipient
- Communicate Clearly With Passengers
- Geographic Areas
Optional Skills
- Strive To Provide High Quality Customer Service
- Satisfy Customers
- Interpret Customer Non-Verbal Communication
- Achieve Sales Targets
- Follow Ethical Code Of Conduct In Transport Services
- Show Confidence
- Act Reliably
Alternative Names
- Railway Station Counter Agent
- Railway Station Agent
- Railway Tickets Salesman
- Agent For Railway Ticket Sales
- Railway Station Cashier
- Railway Transportation Sales Agent
- Railway Tickets Saleswoman
- Railway Ticket Sales Representative
- Counter Sales Agent
