ISCO Specialization 1431.2.5 Spa Manager
From Open Risk Manual
Definition
Spa Manager: Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Essential Skills
- Set Organisational Policies
- Plan Spa Services
- Company Policies
- Recruit Employees
- Analyse Goal Progress
- Recreation Activities
- Customer Service
- Represent The Organisation
- Develop Revenue Generation Strategies
- Handle Customer Complaints
- Manage Supplies
- Liaise With Managers
- Customer Relationship Management
- Guarantee Customer Satisfaction
- Produce Sales Reports
- Discharge Employees
- Lead A Team
- Develop Recreation Programmes
- Train Employees
- Plan Health And Safety Procedures
- Types Of Spa
- Product Comprehension
- Inform Customers Of Activity Changes
- Promote Recreation Activities
- Supervise Daily Information Operations
- Manage Recreational Facility
- Identify Customer'S Needs
- Respond To Customers' Inquiries
- Create Solutions To Problems
- Follow Company Standards
- Schedule Shifts
- Supervise Work
- Manage Logistics
- Manage Staff
- Spa Products
- Supervise The Management Of An Establishment
- Establish Daily Priorities
- Meet Picking Standards
- Oversee Spa Maintenance
- Communication Principles
- Manage Customer Service
- Schedule Recreation Facilities
- Manage Operational Budgets
- Manage Health And Safety Standards
- Delegate Activities
- Liaise With Local Authorities
- Corporate Social Responsibility
Optional Skills
- Promote Cultural Venue Events
- Manage Workflow Processes
- Create A Financial Plan
- Administer Appointments
- Order Supplies
- Implement Marketing Strategies
- Counselling Methods
- Sell Tickets
- Sell Products
- Check In Guests
- Measure Customer Feedback
- Manage Profitability
- Advertising Techniques
- Manage Payroll
- Evaluate Employees
- Coordinate Advertising Campaigns
- Accounting
- Assess Employees' Capability Levels
- Fix Meetings
- Bookkeeping Regulations
- Manage Budgets
- Coordinate Events
- Interview People
- Manage Inventory
- Sell Services
Alternative Names
- Wellness Manager
- Spa Managers
- Spa And Wellness Manager
- Manager Of Spa
- Spa Director
