ISCO Occupation Group 9629.4 Cloak Room Attendant
From Open Risk Manual
Definition
Cloak Room Attendant: Cloak room attendants ensure that clients' coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
Essential Skills
- Maintain Customer Service
- Greet Guests
- Allocate Numbers To Clients' Belongings
- Tend To Clients' Personal Items
- Communicate With Customers
- Maintain Cleanliness In The Cloak Room
- Manage Lost And Found Articles
Optional Skills
- Restock Toilet Facilities' Supplies
- Sell Snacks
- Handle Linen In Stock
- Restock Towels
- Collect Fees For Cloak Room Service
- Fire Safety Regulations
- Ensure Hotel Security
- Assist Guest Departure
- Oversee Guest Laundry Service
- Handle Customer Complaints
- Maintain The Cleanliness Of The Toilet Facilities
- Assist Clients With Special Needs
- Handle Surveillance Equipment
- Provide Information On Facility'S Services
- Provide Directions To Guests
- Manage Emergency Evacuation Plans
- Maintain Professional Administration
Alternative Names
- Cloakroom Attendant
- Special Event Worker
- Event Staff Worker
- Nightclub Worker
- Checkroom Attendant
- Cloak Room Assistant
- Coatroom Assistant
- Coatroom Attendant
- Checkroom Assistant
