ISCO Occupation Group 5112.3 Train Conductor
From Open Risk Manual
Definition
Train Conductor: Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.
Essential Skills
- Passenger Transport Regulations
- Answer Questions About The Train Transport Service
- Tend To Passenger Belongings
- Provide Information To Passengers
- Check Carriages
- Manage The Customer Experience
- Handle Petty Cash
- Assist Passengers With Timetable Information
- Monitor Customer Inquiries
- Railway Framework Legislation
- Communicate Clearly With Passengers
- Customs Regulations For Passengers
- Focus On Passengers
- Operate Railway Communication Systems
- Ensure Passenger Comfort
- Assist Passengers In Emergency Situations
- Handle Stressful Situations
- Research Passenger Needs
- Assist Disabled Passengers
- Communicate Reports Provided By Passengers
- Supervise Movement Of Passengers
- Sell Train Tickets
- Speak Different Languages
Optional Skills
- Act Reliably
- Use Different Communication Channels
Alternative Names
- Train Attendant
- Rail Conductor
- Train Guard
- Railway Conductor
- Conductor On Trains
Specializations
| Specialization | Title |
|---|---|
| C5112.3.1 | ISCO Specialization 5112.3.1 Passenger Fare Controller |
