ISCO Occupation Group 5111.2 Steward Or Stewardess
From Open Risk Manual
Definition
Steward/Stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Essential Skills
- Comply With Food Safety And Hygiene
- Maintain Customer Service
- Handle Financial Transactions
- Serve Food In Table Service
- Handle Customer Complaints
- Greet Guests
Optional Skills
- Implement Marketing Strategies
- Deliver Outstanding Service
- Handle Veterinary Emergencies
- Identify Customer'S Needs
- Process Customer Orders
- Carry Out Pre-Flight Duties
- Prepare Simple Meals On Board
- Have Computer Literacy
- Assist Passengers With Timetable Information
- Help To Control Passenger Behaviour During Emergency Situations
- Upsell Products
- Be Friendly To Passengers
- Handle Guest Luggage
- Vessel Safety Equipment
- Show Intercultural Awareness
- Assist Passengers In Emergency Situations
- Demonstrate Emergency Procedures
- Communicate Verbal Instructions
- Analyse Work-Related Written Reports
- Deal With Challenging Work Conditions
- Assist Clients With Special Needs
- Use Riverspeak To Communicate
- Tolerate Stress
- Facilitate Safe Disembarkation Of Passengers
- Provide First Aid
- Manage The Customer Experience
- Health And Safety Measures In Transportation
- Manage Lost And Found Articles
- Follow Verbal Instructions
- Use Different Communication Channels
- Common Aviation Safety Regulations
- Perform Services In A Flexible Manner
- Service Rooms
- Prepare Flight Reports
- Prepare Mixed Beverages
- Perform Routine Flight Operations Checks
- Check Passenger Tickets
- Inspect Cabin Service Equipment
- Airport Planning
- Communicate Reports Provided By Passengers
- Read Stowage Plans
- Give Instructions To Staff
- Assist Passenger Embarkation
- Answer Questions About The Train Transport Service
- Maintain Relationship With Customers
- Act Reliably
- Provide Information To Passengers
- Conduct Full-Scale Emergency Plan Exercises
- Provide Food And Beverages
- Perform Small Vessel Safety Procedures
- Oversee Guest Laundry Service
- Implement Sales Strategies
- Maintain Vessel Safety And Emergency Equipment
- Check Carriages
- Sell Souvenirs
- Apply Transportation Management Concepts
- Execute Flight Plans
- Physical Parts Of The Vessel
- Distribute Local Information Materials
- On Board Hazards
- Air Transport Law
- Handle Stressful Situations
- Maintain Stock Supplies For Guest Cabin
Alternative Names
- Stewardess
- Flight Attendant
- Cabin Crew
- Steward
Specializations
| Specialization | Title |
|---|---|
| C5111.2.3 | ISCO Specialization 5111.2.3 Train Attendant |
| C5111.2.2 | ISCO Specialization 5111.2.2 Ship Steward Or Ship Stewardess |
| C5111.2.1 | ISCO Specialization 5111.2.1 Flight Attendant |
