ISCO Occupation Group 4226.2 Receptionist
From Open Risk Manual
Contents
Definition
Receptionist: Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Essential Skills
- Adhere To Organisational Guidelines
- Administer Appointments
- Communicate Verbal Instructions
- Maintain Reception Area
- Greet Guests
- Maintain Logbooks
- Communicate By Telephone
- Communicate With Customers
- Use Microsoft Office
- Disseminate Messages To People
- Customer Service
- Company Policies
- Disseminate Internal Communications
Optional Skills
- Respond To Customers' Inquiries
- Handle Mail
- Process Booking
- Process Payments
- Develop Documentation In Accordance With Legal Requirements
- Keep Personal Administration
- Process Data
- Deliver Correspondence
- File Documents
- Maintain Correspondence Records
- Handle Petty Cash
- Office Administration
- Allocate Badges
- Handle Customer Complaints
- Organise Facilities For Office Personnel
- Issue Sales Invoices
- Use Office Systems
- Use Different Communication Channels
- Accounting Techniques
Alternative Names
- Receiving Clerk
- Office Receptionist
- Front Desk Agent
- Front Desk Receptionist
- Secretary
- Company Secretary
- Corporate Receptionist
- Receiving Secretary
- Medical Receptionist
- Head Receptionist
Specializations
| Specialization | Title |
|---|---|
| C4226.2.1 | ISCO Specialization 4226.2.1 Front Line Medical Receptionist |
| C4226.2.2 | ISCO Specialization 4226.2.2 Veterinary Receptionist |
