ISCO Occupation Group 4221.7 Travel Consultant
From Open Risk Manual
Definition
Travel Consultant: Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Essential Skills
- Carry Out Internet Research
- Apply Foreign Languages In Tourism
- Maintain Customer Service
- Provide Tourism Related Information
- Handle Customer Complaints
- Geographical Areas Relevant To Tourism
- Devise Tailor-Made Tourism Itineraries
- Guarantee Customer Satisfaction
- Customise Travel Package
- Identify Customer'S Needs
- Advertise Travel Insurance
- Oversee Travel Arrangements
- Upsell Products
- Use Global Distribution System
- Sell Tourist Packages
- Maintain Working Relationships
- Process Booking
- Maintain Customer Records
- Use Customer Relationship Management Software
- Process Payments
- Maintain Relationship With Suppliers
Optional Skills
- Manage Online Content
- Oversee The Design Of Touristic Publications
- Assist Clients With Special Needs
- Build Business Relationships
- Follow Ethical Code Of Conduct In Tourism
- Perform Services In A Flexible Manner
- Demonstrate Intercultural Competences In Hospitality Services
- Read Maps
- Use Different Communication Channels
- Comply With Food Safety And Hygiene
- Plan Events
- Oversee The Printing Of Touristic Publications
Alternative Names
- Tourism Promotion Agent
- Business Travel Advisor
- Leisure Travel Consultant
- Travel Advisor
- Business Travel Consultant
