ISCO Occupation Group 4221.6 Travel Agent
From Open Risk Manual
Definition
Travel Agent: Travel agents design and market travel programme itineraries for potential travellers or visitors.
Essential Skills
- Sell Tourist Packages
- Maintain Relationship With Suppliers
- Measure Customer Feedback
- Process Booking
- Implement Sales Strategies
- Present Reports
- Maintain Customer Records
- Geographical Areas Relevant To Tourism
- Process Payments
- Upsell Products
- Provide Customised Products
- Quote Prices
- Apply Foreign Languages In Tourism
- Distribute Local Information Materials
- Produce Content For Tourism Brochures
- Advertise Travel Insurance
- Handle Customer Complaints
- Comply With Food Safety And Hygiene
- Identify Customer'S Needs
- Ensure The Privacy Of Guests
- Achieve Sales Targets
- Provide Tourism Related Information
- Maintain Relationship With Customers
- Handle Financial Transactions
- Use Customer Relationship Management Software
- Oversee Travel Arrangements
- Implement Marketing Strategies
- Maintain Customer Service
Optional Skills
- Work In A Hospitality Team
- Use Communication Techniques
- Carry Out Internet Research
- Coordinate Events
- Follow Ethical Code Of Conduct In Tourism
- Manage Time In Tourism
Alternative Names
- Reservations Agent
- Sales Agent
- Travel Booking Agent
- Travel Sales Agent
