ISCO Occupation Group 4221.3 Tourist Information Officer
From Open Risk Manual
Definition
Tourist Information Officer: Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
Essential Skills
- Respond To Customers' Inquiries
- Process Booking
- Identify Customer'S Needs
- Maintain Customer Records
- Communicate With Customers
- Assist Visitors
- Quote Prices
- Apply Foreign Languages In Tourism
- Process Reservations
- Handle Personal Identifiable Information
- Produce Content For Tourism Brochures
- Devise Special Promotions
- Distribute Local Information Materials
- Collect Tourist Information
- Demonstrate Intercultural Competences In Hospitality Services
- Maintain Customer Service
- Maintain Working Relationships
- Local Area Tourism Industry
- Provide Tourism Related Information
- Provide Directions To Guests
- Geographical Areas Relevant To Tourism
- Develop Tourist Information Materials
- Coordinate Efforts Of Stakeholders For Destination Promotion
- Comply With Food Safety And Hygiene
Optional Skills
- Organise Cultural Events
- Work In A Hospitality Team
- Perform Services In A Flexible Manner
- Sell Tickets
- Integrate Content Into Output Media
- Build Business Relationships
- Sell Souvenirs
- Apply Social Media Marketing
- Ensure Customer Focus
- Process Payments
Alternative Names
- Tourist Receptionist
- Tourist Point Information Officer
- Tourist Information Agent
- Tourist Assistant
- Tourist Centre Officer
