ISCO Occupation Group 4221.1 Ground Steward Or Ground Stewardess
From Open Risk Manual
Definition
Ground Steward/Ground Stewardess: Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Essential Skills
- Tolerate Stress
- Air Passenger Behaviour
- Maintain Customer Service
- Air Transport Law
- Manage The Customer Experience
- Check In Passengers
- Communicate With Customers
- Check In Luggage
Optional Skills
- Ensure Flights Run To Schedule
- Upsell Products
- Customer Service
- Conduct Security Screenings
- Handle Customer Complaints
- Maintain Relationship With Customers
- Assist Vip Guests
- Process Booking
- Guarantee Customer Satisfaction
- Assist Customers
- Sell Tickets
- Assist Clients With Special Needs
- Board Aircraft Passengers
- Communicate By Telephone
- Ensure Accurate Screening Of Luggage In Aerodromes
Alternative Names
- Meet And Assist Agent
- Passenger Services Supervisor
- Ground Steward
- Ground Stewardess
- Passenger Service Supervisor
- Ground Attendant Supervisor
- Passenger Services Agent
- Passenger Service Attendant
- Ground Attendant
