ISCO Occupation Group 3359.2 Consumer Rights Advisor
From Open Risk Manual
Definition
Consumer Rights Advisor: Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
Essential Skills
- Apply Technical Communication Skills
- Inspect Government Policy Compliance
- Advise On Consumer Rights
- Handle Conflicts
- Keep Records Of Customer Interaction
- Respond To Enquiries
- Apply Conflict Management
- Customer Service
- Consumer Law
- Protect Client Interests
- Investigate Complaints Related To Consumer Protection
- Communicate With Customers
- Consumer Protection
Optional Skills
- Keep Task Records
- Maintain Relations With Local Representatives
- Liaise With Local Authorities
- Assess Quality Of Services
- Use Different Communication Channels
- Report Test Findings
- Provide Legal Advice
- Promote Responsible Consumer Behaviour
- Fraud Detection
- Corporate Law
- Advise On Government Policy Compliance
- Compile Legal Documents
- Prevent Fraudulent Activities
- Ensure Law Application
- Legal Research
Alternative Names
- Consumer Rights Adviser
- Trading Standards Officer
- Consumer Rights Legal Advisor
- Legal Services Advisor
- Consumer Rights Legal Adviser
- Legal Services Adviser
- Food Hygiene Inspector
