ISCO Occupation Group 2431.6 Client Relations Manager
From Open Risk Manual
Definition
Client Relations Manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Essential Skills
- Build Business Relationships
- Manage Staff
- Identify Customer'S Needs
- Communication Principles
- Manage Customer Service
- Liaise With Managers
- Manage Accounts
- Perform Customers’ Needs Analysis
- Follow Company Standards
- Corporate Social Responsibility
- Fix Meetings
- Identify New Business Opportunities
- Advise On Public Relations
- Maximise Sales Revenues
- Guarantee Customer Satisfaction
- Supervise The Management Of An Establishment
- Plan Health And Safety Procedures
- Create Solutions To Problems
- Analyse Consumer Buying Trends
- Develop Professional Network
- Communicate With Customers
- Public Relations
- Supervise Work
- Product Comprehension
Optional Skills
- Study Sales Levels Of Products
- Collect Customer Data
- Keep Records Of Customer Interaction
- Communicate With Customer Service Department
- Monitor Customer Service
- Supervise Sales Activities
- Implement Sales Strategies
- Teach Customer Service Techniques
- Business Management Principles
- Contact Customers
- Sales Strategies
- Measure Customer Feedback
- Perform Market Research
- Plan Marketing Campaign
- Deliver A Sales Pitch
- Customer Relationship Management
- Make Strategic Business Decisions
- Perform Business Analysis
- Perform Customer Management
- Achieve Sales Targets
- Data Protection
- Collaborate In The Development Of Marketing Strategies
- Analyse Business Requirements
- Implement Marketing Strategies
- Analyse Customer Service Surveys
- Manage Contracts
- Train Employees
- Customer Service
- Handle Customer Complaints
- Analyse Business Processes
Alternative Names
- Customer Service Executive
- Client Service Manager
- Client Relationship Manager
- Customer Service Representative
- Consumer Relations Manager
- Client Manager
- Customer Service Manager
- Client Service Representative
