ISCO Occupation Group 1411.2 Rooms Division Manager
From Open Risk Manual
Definition
Rooms Division Manager: Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.
Essential Skills
- Maintain Customer Service
- Manage Budgets
- Manage Health And Safety Standards
- Present Reports
- Assess Cleanliness Of Areas
- Coordinate Activities Across Hospitality Rooms Division
- Monitor Financial Accounts
- Coordinate Redecoration Of Hospitality Establishment
- Manage Hospitality Revenue
- Forecast Occupancy Demand
- Train Reception Staff
- Develop Working Procedures
- Schedule Shifts
- Ensure Cross-Department Cooperation
- Handle Customer Complaints
- Manage Front Operations
- Comply With Food Safety And Hygiene
- Manage Inspections Of Equipment
- Manage Maintenance Operations
- Manage Staff
Optional Skills
- Process Booking
- Supervise Housekeeping Operations
- Deal With Departures In Accommodation
- Greet Guests
- Identify Customer'S Needs
- Process Reservations
- Monitor Work For Special Events
- Think Analytically
- Maintain Customer Records
- Train Employees
- Deal With Arrivals In Accommodation
- Carry Out End Of Day Accounts
Alternative Names
- Rooms And Reservations Manager
- Reception Manager
- Front Office Manager
- Front Desk Manager
- Reservations Manager
- Director Of Rooms
- Head Receptionist
- Rooms Manager
