ISCO Occupation Group 1349.21 Service Manager
From Open Risk Manual
Contents
Definition
Service Manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Essential Skills
- Identify Customer'S Needs
- Supervise The Management Of An Establishment
- Customer Service
- Customer Relationship Management
- Plan Health And Safety Procedures
- Develop Business Plans
- Follow Company Standards
- Communication Principles
- Supervise Work
- Manage Staff
- Create Solutions To Problems
- Product Comprehension
- Corporate Social Responsibility
Optional Skills
- Perform Business Analysis
- Sell Services
- Social Media Marketing Techniques
- Plan Spa Services
- Order Supplies
- Stimulate Creative Processes
- Get Involved In The Day-To-Day Operation Of The Company
- Maintain Relationship With Suppliers
- Recruit Members
- Interview People
- Manage Contracts
- Public Relations
- Automotive Engineering
- Fix Meetings
- Bookkeeping Regulations
- Maximise Sales Revenues
- Organisational Policies
- Information Confidentiality
- Analyse Customer Service Surveys
- Photography
- Sell Cosmetics
- Deal With Pressure From Unexpected Circumstances
- Types Of Spa
- Use Different Communication Channels
- Manage A Team
- Subsidiary Operations
- Oversee Spa Maintenance
- Accounting
- Respond To Customers' Inquiries
- Financial Management
- Sell Products
- Keep Stock Records
- Greet Guests
- Liaise With Local Authorities
- Disseminate Internal Communications
- Evaluate Employees
- Write Work-Related Reports
- Meet Picking Standards
- Supervise Sales Activities
- Strive For Company Growth
- Issue Sales Invoices
- Report On Overall Management Of A Business
- Manage Customer Service
- Collect Customer Data
- Think Analytically
- Manage Recreational Facility
- Engine Components
- Maintain Professional Administration
- Perform Customer Management
- Handle Complaints
- Develop Working Procedures
- Schedule Recreation Facilities
- Call Quality Assurance Management
- Manage Accounts
- Business Analysis
- Perform Risk Analysis
- Manage Logistics
- Schedule Shifts
- Manage Payroll
- Graphic Design
- Advertising Techniques
- Carry Out Inventory Planning
- Study Sales Levels Of Products
- Manage Operational Budgets
- Implement Marketing Strategies
- Read Care Labels
- Develop Professional Network
- Delegate Activities
- Interpret Automatic Call Distribution Data
- Teach Marketing Principles
- Accounting Techniques
- Manage Payroll Reports
- Present Reports
- Visit Manufacturers
- Advise Customers
- Monitor Stock Level
- Assess Employees' Capability Levels
- Promote Organisational Communication
- Discharge Employees
- Use Solvents
- Company Policies
- Administer Appointments
- Counselling Methods
- Sales Activities
- Analyse Business Processes
- Coordinate Membership Work
- Analyse Membership
- Coordinate Events
- Check In Guests
- Lead A Team
- E-Commerce Systems
- Sell Tickets
- Handle Customer Complaints
- Contact Customers
- Perform Customers’ Needs Analysis
- Plan Marketing Campaign
- Manage Emergency Evacuation Plans
- Persuade Clients With Alternatives
- Create A Work Atmosphere Of Continuous Improvement
- Oversee Quality Control
- Promote Cultural Venue Events
- Measure Customer Feedback
- Carry Out Repair Of Motorcycles
- Make Strategic Business Decisions
- Manage Workflow Processes
- Recommend Cosmetics To Customers
- Manage A Small-To-Medium Business
- Liaise With Managers
- Manage Budgets
- Sales Strategies
- Make Independent Operating Decisions
- Manage Supplies
- Coordinate Operational Activities
- Ensure Compliance With Company Regulations
- Deliver A Sales Pitch
- Manage Ict Project
- Manage Key Performance Indicators Of Call Centres
- Communicate With Customers
- Manage Inventory
- Complete Membership Administration
- Plan Employees Work In Vehicle Maintenance
- Write Leaflets
- Manage Profitability
- Guarantee Customer Satisfaction
- Communicate With Customer Service Department
- Business Management Principles
- Automotive Diagnostic Equipment
- Telemarketing
- Produce Sales Reports
- Assess The Feasibility Of Implementing Developments
- Establish Communication With Foreign Cultures
- Manage Cleaning Activities
- Develop Recreation Programmes
- Analyse Business Requirements
- Quality Standards
- Recruit Employees
- Cleaning Industry Health And Safety Measures
- Set Organisational Policies
- Train Employees
- Cosmetics
- Plan Medium To Long Term Objectives
- Maintain Relationship With Customers
- Adjust Production Schedule
- Develop Organisational Policies
- Evaluate Performance Of Organisational Collaborators
- Analyse Staff Capacity
- Provide Membership Service
- Analyse Goal Progress
- Collaborate In The Development Of Marketing Strategies
- Identify New Business Opportunities
- Provide Operational Efficiency Training To Employees
- Types Of Vehicle Engines
- Maintain Customer Service
- Quote Prices
- Advise Customers On Usage Of Cosmetics
- Perform Market Research
- Recreation Activities
- Set Hygiene Standards
- Manage Work
- Analyse Call Centre Activities
- Use Communication Techniques
- Coordinate Advertising Campaigns
- Data Protection
- Advise On Public Relations
- Call Routing
- Manage Membership Database
- Offer Free Samples Of Cosmetics
- Establish Daily Priorities
- Oversee Guest Laundry Service
- Manage Membership
- Manage Schedule Of Tasks
- Keep Records Of Customer Interaction
- Diagnose Problems With Vehicles
- Monitor Customer Service
- Salon Management
- Teach Customer Service Techniques
- Provide Information
- Collect Items For Laundry Service
- Spa Products
- Monitor Daily Work
- Call-Centre Technologies
- Develop Membership Strategies
- Achieve Sales Targets
- Inspect Dry Cleaning Materials
- Develop Revenue Generation Strategies
- Employment Law
- Office Software
- Create A Financial Plan
- Carry Out Repair Of Vehicles
- Supervise Daily Information Operations
- Represent The Organisation
- Develop Online Sales Business Plan
- Implement Sales Strategies
- Monitor Equipment
- Inform Customers Of Activity Changes
- Car Controls
- Show Responsibility
- Manage Health And Safety Standards
- Promote Recreation Activities
- Provide Cost Benefit Analysis Reports
- Analyse Consumer Buying Trends
- Build Business Relationships
- Ensure Equipment Maintenance
Alternative Names
- Field Service Manager
- Service Coordinator
- Client Services Representative
- Service Operations Manager
- Service Director
- Regional Service Manager
- Customer Service Manager
- Support Services Manager
- Client Services Coordinator
- Corporate Service Coordinator
- Client Services Manager
Specializations
Specialization | Title |
---|---|
C1349.21.1 | ISCO Specialization 1349.21.1 Legal Service Manager |